Shipping policy
AUSTRALIAN ONLINE ORDERS
Hydra Longevity use Australia Post for all of our parcels shipped within Australia.
Parcel Post Shipping (2-14 working days)
Express Post Shipping (1-5 Working Days)
Free Standard Shipping on all orders over $99.00
Australia Post: www.auspost.com.au/track/track.html
Hydra Longevity aims to get all orders dispatched within 1-2 business days of you placing your order. Hydra Longevity does not ship orders on public holidays and/or weekends.
Hydra Longevity does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.
ORDERS FOR INTERNATIONAL CUSTOMERS
Hydra Longevity use Australia Post for all of our parcels shipped overseas.
Standard Post Shipping (5-14 Working Days)
Express Post Shipping (3-5 Working Days)
TRACK YOUR ORDER
Australia Post: www.auspost.com.au/track/track.html
Hydra Longevity aims to get all orders dispatched within 1-2 business days of you placing your order. Hydra Longevity does not ship orders on public holidays and/or weekends.
Hydra Longevity does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.
INTERNATIONAL CUSTOMERS PLEASE READ THE BELOW
Import taxes:
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier. These shipping and tax rates vary from country to country and also depend upon the products being ordered. Hydra Longevity has no control over these charges.
Declaration of Value and Product Description:
International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.
Your shipping address, phone number, and email address:
Please make sure your shipping address, phone number, and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Hydra Longevity is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
Customs & Regulatory information:
Hydra Longevity will not be liable for packages refused or held by customs for delivery. Hydra Longevity does not take responsibility for any extra charged to the customer by customs/duty/VAT.
Address or other customer error:
If a package is returned to Hydra Longevity due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. This includes all unclaimed deliveries that are returned to sender. A store credit will be issued on returned orders minus the cost of shipping.
Violation of laws:
If a package is returned to Hydra Longevity due to a violation of a country’s laws or import regulations, the customer will be responsible for any and all fees billed to Hydra Longevity as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.
Notes on returned packages:
If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Hydra Longevity will instruct the carrier to abandon the package. The customer will not receive a refund for the order or shipping cost. If a delivery is rejected by the customer unwilling to pay the duties or taxes, Hydra Longevity will only accept the rejected order if the value of the package is more than the cost of ALL shipping costs incurred. If the cost to return the items exceed the cost of goods then Hydra Longevity will instruct the agents to destroy the package and no refund will be available (and you may still be liable to pay your customs duties and taxes). If we do accept the return of the goods the refund will be the total of the order minus the total shipping costs (which in some cases is expensive).
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.