First order of a product:
We’re so confident you’ll love our Hydra Longevity product range that if for any reason you feel the product you purchased doesn't perform for you, we’ll gladly offer you a 30 Day 100% Money Back Guarantee. All that we ask is that you try it out for at least two weeks to give it a fair shot.
To be eligible please email Hydra Longevity at email@example.com with your contact details, let us know you’d like a refund and reasons why it wasn’t right for you.
Once approved we’ll issue you with a 30 Day Money Back Guarantee approval number.
You must return the product(s) to the place of purchase within 30 days of the purchase date in order to qualify. Any returns outside 30 days will not be accepted.
Returned product must be accompanied with a copy of your original receipt and 30 Day Money Back Guarantee approval number.
Once your product(s) have been received and processed, the place of purchase will issue you a full refund of equal value to the original purchase price as stated on your receipt (less shipping & handling).
As the consumer, you agree and understand to cover any costs involved to receive a refund. Any shipping costs for the return will be incurred at the customer’s expense. No shipping costs will be refunded.
30 Day Money Back Guarantee applies as a full refund within 30 days for all first time purchasers of an initial order of product. It does not apply to an individual's additional product orders placed after an initial order. Limit one (1) guarantee per product, per household.
Hydra Longevity reserves the right to unilaterally amend, suspend, or terminate this policy without notice, or, in the event of policy abuse, exclude customers from its application.
Subsequent product orders:
We will gladly provide you with an exchange or refund within the framework of our returns policy. Please contact us at firstname.lastname@example.org within 3 days of receipt of your product(s) if you are planning to return your item(s) for a refund or exchange. No refunds or exchanges will be accepted if we have not been contacted prior to returning product(s).
No Questions Asked Refund:
You can return any unopened product for a full refund (minus the cost of shipping the original order to you) within 14 days of purchase. Returned products must be undamaged and be in a re-saleable condition.
Damaged or Incorrect Products:
We will only accept exchanges on a product that has been supplied to the customer incorrectly by Hydra Longevity OR which are deemed to be faulty. Please contact us immediately to organise your replacement.
For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products. Please note that no refunds will be given.
Samples or Free Gifts with Purchase:
Samples and/or gifts with purchase cannot be exchanged or refunded.
Promotional items (if applicable):
Any product(s) purchased with a promotional discount will be refunded for the discounted price paid.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping costs on returns:
You will be responsible for paying for your own shipping costs for returning your product(s) for a refund.
Shipping costs on refunded orders are non-refundable.
If you were eligible for our free shipping offer and return an product(s) for a refund, the cost of originally shipping the product(s) to you will be deducted from your refund.
Products returned for exchange will not incur a shipping fee for the replaced product(s), you will also be refunded your shipping costs for returning the product(s) to Hydra Longevity.
Please note that return shipping is the responsibility of the sender. Please be sure to pack your items carefully for shipment as we are not responsible for any product(s) damaged or lost via return delivery. We don’t guarantee that we will receive your returned product(s).